// it.oru.edu

Update 6.27.2008 for 6.30.2008 - We will be moving one of our servers, lxsrv3, on Monday morning between 5:30 and 6:30 a.m. This will cause short down times for secondary DNS and Portal websites. Downtime is estimated to be 30 minutes.

Update 6.20.2008 for 6.22.2008 - We will be doing maintenance on our GroupWise system during a window from 9:00 p.m. Sunday until 7:00 a.m. Monday. All post offices will be unavailable at least part of this time. This will improve performance, efficiency and manageability or our GroupWise system and prepare it for the new backup procedures.

Update 6.20.2008 for the week of 6.23.2008 thru 6.27.2008 - Due to some construction related electrical work that will be done in Suzie on Wednesday of next week (6/25), our I.T. Network team must conduct some preparation activities on Monday and Tuesday. The same type of network modification activities will be conducted in Francis on Wednesday and Thursday. These activities will result in loss of network and Internet connectivity for the students in those dorms.

Update 6.19.2008 - The mailbox size limits were inadvertently placed on accounts on one of the GroupWise Post Offices. If you are experiencing an issue with this, please log out of GroupWise and Notify and restart them. Rebooting your computer will fix the problem as well.

Update 6.10.2008 3:45 p.m.- The problem with internet access in the Towers and Maintenance Barn has been found and repair is being done. An electrical line was cut by teams working on demolition/construction. Access should be back up by 5:00 p.m.

Update 6.10.2008 - We are experiencing intermittent power outages in the area of Towers that supports internet access to the dorms and to the maintenance barn. The issue is being worked on and we hope to have it resolved very quickly.

Update 5.30.2008 - We are continuing to experience problems with our email services. This may make it necessary to do more extensive maintenance during the coming weekend. Please be advised that the possibility exists that services could be interrupted during the weekend. We will make every possible effort to assure that those interruptions are as minimal.

Update 5.29.2008 1:30 p.m. - Email services have been restored.

Update 5.29.2008 12:30 p.m. - We are experiencing a problem with our Email services. Incoming and outgoing mail will be delayed while maintenance is being done. Access to email is available during this time. Services should resume as normal in approximately 1 to 1 1/2 hours.

Update 5.23.2008 - This weekend we will be upgrading our last staff email post office. This upgrade will provide us with improved redundancy and increase speed for our email users. During the final synchronization process there will be some outages on Sunday, May 23th starting at 6:00 a.m. through 7:00 a.m. on Monday the 26th for users on this post office. These outages will occur for all or part of this time frame. Thank you for your patience while we work to improve our email system. If you discover any email related issues after this time frame, please contact the I.T. Service Desk at x6315 or email helpdesk@oru.edu.

Update 5.13.2008 10:00 a.m. - The GroupWise issue has been resolved.

Update 5.13.2008 9:15 a.m. - We are experiencing issues with external email. The issue is being addressed. Updates will be available when the issue has been resolved.

Update 5.12.2008 5:05 p.m. - The interruptions with GroupWise have been resolved.

Update 5.12.2008 - We are experiencing and intermittent interruption in services for one of our GroupWise Post Offices as well as our Web Mail service. The issue is being researched. Updates will be available when issue is resolved.

Update 5.1.2008 - Due to the project currently being done on Fred Creek, the phone lines running to the Personnel Building have been replaced. We will be moving the phone lines over to the new wires starting Friday, May 2 and working thru the weekend. We hope to be finished sometime Monday, May 5. As each line is moved, the phone will have a 3 to 5 minute interruption. We will make every effort to insure that the line is not in use at the time that it is moved over.

Update 5.1.008 - Due to the Fred Creek project we will be moving all employees in the PB to new Ethernet connections. This will result in an interruption of network and internet services beginning at 6:00 p.m. and lasting approximately 1 hour.

Update 4.30.2008 - Due to the project currently being done on Fred Creek, the copper lines running to the Aerobics Center have been replaced. We will be moving the phone lines over to the new wires starting today. As each line is moved, the phone will have a 3 to 5 minute interruption. We will make every effort to insure that the line is not in use at the time that it is moved over.

Update 4.28.2008 7:30 p.m. - The problem with GroupWise has been resolved.

Update 4.28.2008 - We are experiencing a problem with one of our GroupWise PostOffices. The problem is being addressed. Updates will be posted when the issue has been resolved.

Update 4.21.2008 for 4.26.2008 - During the next few weeks we will be upgrading the telephone switch. One upgrade will be a new CallPilot server. This replacement is scheduled for Saturday, April 26. CallPilot services will be interrupted between 9:00 a.m. and 1:00 p.m. This will effect voice mail. Phone service will continue to be available.

Update 4.21.2008 for 4.24.2008 - We will be upgrading our telephone services to our new switch. This will necessitate an interruption in phone service. Our window for this upgrade will be from 11:00 p.m. Thursday night until 3:00 a.m. Friday morning.

Update 4.13.2008 9:00 a.m. - Issues with communication to Mabee Center and CityPlex have been resolved.

Update 4.13.2008 - We are experiencing an interruption in communication to the Mabee Center and CityPlex. The cause is not apparent at this time. Research is being done to determine the cause. We will post updates as soon as information becomes available.

Update 4.11.2008 for 4.14.2008 - On Monday, April 14th we will be conducting maintenance on the GroupWise Post Office 28. This will necessitate taking that Post Office offline for approximately 2 hours. Only the clients on that post office will be affected. The mail coming in during that time will be delivered to the mailboxes when service is restored. The planned maintenance window is between 12:00 p.m. and 2:00 p.m. We apologize for the inconvenience. Please call the HelpDesk at x6315 with questions or concerns.

Update 4.9.2008 - We will be performing routine system maintenance on the Video Streaming server today between 12:00 p.m. and 1:00 p.m. Online video will be unavailable during that time.

Update 4.2.2008 - To recover the email that has been moved to the Trash folder:

Open Trash Folder
Sort by Date Deleted. To do this, click on the "Date Deleted" Heading.
Highlight everything that has a deleted date of 4/1/2008 or 4/2/2008.
Right Click on the highlighted area and choose "Undelete". This could take several minutes depending on how many items you had stored in folders.
If you experience any problems with this, please call the HelpDesk at x6315.

If you are using Web mail:

Open Trash Folder
Select all email deleted on 4/1/2008 or 4/2/2008 (to select all the email showing, put a check in the box on the heading line. This will check and highlight all items on the page.) Note: Webmail will show the date the item was received, not the date it was deleted.
Any items on this page that you do NOT wish to undelete, may be unselected from the deletion process by holding down the CTRL key, and clicking on that item.
Click on "Undelete" at the top of the screen.
Click on "Display Next" and repeat until all desired items are checked. (You can select from the pull down menu and display more then the default 20 e-mails allowing you to undelete up to 200 items at one time.
If you experience any problems with this, please call the HelpDesk at x6315.

Update 4.1.2008 - We will be performing system maintenance on one of the Staff GroupWise post offices today at 5:00 p.m. Email will be unavailable to those on post office 21 between 5 and 5:30 p.m. today.

Update 4.1.2008 for 4.2.2008 - We will be performing system maintenance on one of the student GroupWise post offices during the Chapel hour on Wednesday. Email will be unavailable to those on post office 39 from 11:00 a.m. until 12:00 p.m.

Update 3.27.2008 for 3.30.2008 - The I.T. department will be replacing a major piece of equipment on Sunday morning utilizing the extended maintenance windows described in the 3.4.2008 update. We will be replacing the university's firewall. The work will be completed prior to 6 a.m. Monday. The firewall is a device that protects our network from assorted electronic intruders. It also allows our users to have access to many of the resources that are located on the internet. We have attempted to make this transition as trouble free as possible, but with over 600 firewall rules that needed to be manually entered into the new system, some mistakes may happen. If there is a resource that you suddenly cannot get to, please notify our helpdesk at x6315 and we will make whatever changes are appropriate.

Update 3.19.2008 - The I.T. Development group is rolling out new Banner Permits and Citations Forms and Reports for the Department of Public Safety and Security. This system will be unavailable from 8:00 a.m. 3.19.2008 until 8:00 a.m. 3.21.2008.

Update 3.14.2008 for Spring Break - Beginning Monday, March 17, we will be migrating one of our GroupWise post offices to a new OS. This will cause some interruption in service. Currently, the window of time between 10:00 p.m. Tuesday and 2:00 a.m. Wednesday is the expected timeframe for any interruption in service. Please check this page for updates or additional information.

Update 3.12.2008 for Spring Break - During the week of Spring Break, we will be replacing several pieces of hardware in the GC and the Dorms. During this time you may experience momentary interruptions in network access. These interruptions should be less than 5 minutes.

Update 3.12.2008 for 3.13.2008 - We will be performing hardware maintenance between 5:00 a.m. and 7:00 a.m. on Thursday, March 13. This will cause intermittent interruptions in Goldmine and Staff GroupWise.

Update 3.6.2008 for 3.8.2008 - We will be applying a data base patch to our Banner system on Saturday, March 8. Banner and Vision applications will unavailable from 7:00 p.m. until 10:00 p.m.

Update 3.4.2008 - Due to several projects that the I.T. Department will be undertaking during the next few months, we are extending our normal maintenance window. We will be performing these updates during three windows for the next eight weeks. The first window will be from 6:00 a.m. until 1:00 p.m. Sunday. The second will be from 9:00 p.m. Sunday until 2:00 a.m. Monday. The third will be from 2:00 a.m. until 7:00 a.m. Monday. Please be advised that there will be some interruptions in all applications during these windows.

Update 2.29.2008 - We are currently working on some changes to our Web Portal. This could effect the ability to update Academic web pages. It could also have an effect on the ability to view those pages. If you become aware of any problems associated with those pages, please call the I.T. Helpdesk at x6315.

Update 2.27.2008 - We are implementing some new software that is changing the "delete" feature in GroupWise. Until the implementation is complete, the "empty trash" feature has been interrupted. This installation should be completed within a few days. In the meantime, limits on mailbox size will be turned off. Please continue to place items in the trash as normal.

Update 2.21.2008 - 12:01p.m. - We are experiencing intermittent interruptions in our Internet services. It appears that the problem may be with our Internet Service Provider. We are working with them at this time.

Update 2.14.2008 for 2.22.2008 - Desire2Learn will be unavailable from about 10:30 p.m. next Friday evening, Feb 22 until approximately 10:30 a.m. on Saturday morning, Feb 23. There will some scheduled maintenance for the network equipment that connects ORU's Desire2Learn platform to the Internet. Please plan accordingly.

Update 2.12.2008 - 10:02 a.m. -The equipment that failed has been replaced and all systems have been restored.

Update 2.12.2008 - 8:22 a.m. - Internet services and some applications are experiencing an interruption in service due to changes made to accommodate a new firewall system. We are working to resolve the issue and hope to have services restored very soon.

Update 2.08.2008 - 10:47 a.m. - iFolder services have been restored.

Update 2.08.2008 - 8:26 a.m. - We are experiencing an interruption in iFolder services. This is effecting only pockets of users. We are working to resolve the situation. Any changes made to files on your local computer will be synchronized when the issue is resolved and you log in to iFolder.

Update 1.28.2008 - 2:30 p.m. - Most Network services have been restored, however, there will be some intermittent interruptions early tomorrow morning. Beginning at 5:00 a.m., work will be done to finish the cleanup process. Outage should be short term and will most likely be completed by 8:00 a.m. We are still working on some telephone issues and hope to have those resolved later today.

Update 1.28.2008 - 11:11 a.m. - We have some improvement in the situation. One switch has been dried out and replaced restoring services to several connections. We are continuing to work on the remaining equipment. This has begun to effect several telephone connections as well. We are working on restoring both services.

Update 1.28.2008 - Due to a burst water pipe in one of our main switch closets, several areas will be without network/internet services. Several Classrooms will be affected by this situation. This outage will most likely last thru today. Check back here for updates.

Update 1.25.2008 - Banner and Vision services will be interrupted this evening for general changes to facilitate new mandatory regulations. Updates will begin at 6:30 p.m. and are expected to be completed by 11:30 p.m.

Update 1.25.2008 - 10:17 a.m. - All Telephone services have been restored.

Update 1.25.2008 - 8:24 a.m. - We are experiencing a failure in our telephone services in various areas on campus. We are working to resolve the issue affecting our telephone switch. We will post new updates as we have them.

Update 1.21.2008 - 8:57 a.m. - We have been informed by our D2L host that the server has been taken down for a scheduled maintenance. It should be restored to service by 12:00p.m. today.

Update 1.21.2008 - 8:34 a.m. - We are currently experiencing a problem with our D2L website. The issue is under investigation currently and we hope to restore services soon. Please check here for further updates if services have not been restored within the hour.

Update 1.18.2008 for 1.21.2008 - This has been rescheduled for 2.11.2008 - The I.T. department will be replacing a major piece of equipment on Monday morning. We will be replacing the university's firewall. The work will take place prior to 6a.m. The firewall is a device that protects our network from assorted electronic intruders. It also allows our users to have access to many of the resources that are located on the internet. We have attempted to make this transition as trouble free as possible, but with over 600 firewall rules that needed to be manually entered into the new system, some mistakes may happen. If there is a resource that you suddenly cannot get to, please notify our helpdesk at x6315 and we will make whatever changes are appropriate.

Update 1.17.2008 - Between 7p.m. and 10p.m. we will be updating the Banner Payroll services. This will result in an interruption in service to all Banner services during this maintenance window.

Update 1.10.2008 - Updates to the GroupWise email system will be done tonight. The start time is 10:00 p.m. and a window of 45 minutes has been requested. There will be interruptions in service to some email customers during this time.

Update 12.10.2007 - An ice storm is causing various problems on campus. The power is out in Timko Barton which is the location of the Internet feed to several other buildings. Internet is interrupted in most of the dorms due to this issue. As soon as power is restored, service should return to normal. The GC and LRC are functioning normally.

Update 11.30.2007 - We are currently experiencing intermittent interruptions in iFolder services. The problems are being addressed and services should be completely restored soon.

Update 11.19.2007 - 3:26 - The iFolder services have been repaired and are now functioning properly.

Update 11.19.2007 - 2:53pm - We are experiencing an interruption in the iFolder services. The problem is being addressed and should be functional within the hour.

Update 11.13.2007 - We have been informed that there has been a power interruption in PB. We are working with plant operations to make sure equipment is not damaged. Watch for further updates this afternoon.

Update 11.13.2007 - Over the last several days an issue with outgoing mail was discovered. Email sent out of ORU was in a format that was not interpreted correctly by some email services with HTML code displayed. This has been corrected as of this morning.

Update 11.07.2007 - We have received information from our Internet Provider, OneNet. They are reserving the time slot from 10 pm until 11 pm this evening for hardware maintenance. Please be advised that there will be interruptions in Internet access at ORU during that time.

Update 11.02.2007 4:46pm - We are continuing to restore the email accounts that were corrupted. If you find that you are having trouble with your account after today, please call the I.T. Service Desk at x6315. Your account will be restored and I.T. will give you call to make sure it is working correctly. Thank you for your patience. The recent maintenance should prevent this from happening in the future.

Update 11.01.2007 3:48pm - We are completing the maintenance on GroupWise. There are several accounts that continue to have issues. Those are being corrected at this time and should be completed soon.

Update 11.01.2007 10:20am - Work continues on GroupWise at this time. Several accounts are still inaccessible due to continued maintenance issues. External email and the Spam filter are being addressed as well. We will continue to post updates as they become available.

Update 11.01.2007 9:25am - GroupWise Post Offices are functioning. Internal email is working. Web Access is working. Maintenance is continuing on external email and the Spam filter. Please check back for further updates.

Update 11.01.2007 8:15am - The maintenance on Groupwise has taken longer than anticipated. The efforts are being finalized as quickly as possible - please check back here for further updates.

Update 10.31.2007. for 11.1.2007 - GroupWise services will be interrupted for maintenance on Thursday morning, November 1st. The interruption will be for approximately 2 hours beginning at 5:00 a.m.

Update 10.30.2007 - The certificates for our iFolder Servers have been updated. If you receive the following error, please click "Yes" to accept the new certificate.

Update 10.25.2007 for 10.26.2007 - GroupWise services will be interrupted for maintenance on Friday morning, October 26th. The interruption will be for approximately 2 hours beginning at 5:00 a.m.

Update 10.18.2007 - for 10.19.2007 - GroupWise services will be interrupted for maintenance on Friday morning, October 19th. The interruption will be for approximately 1 hour beginning at 5:00 a.m..

Update 10.12.2007 - for 10.14.2007 and 10.15.2007 - Several maintenance items will be taken care of this weekend. On Sunday morning at 12:00 a.m. Email services will be interrupted for approximately 2 hours. On Monday morning our normal maintenance window will be extended by 2 hours. From 12:00 a.m. until approximately 7:00 a.m. Email services will be interrupted.

Print services will also be interrupted beginning at 5:00 a.m. Monday for approximately 2 hours for maintenance.

Update 10.11.2007 - for 10.12.2007 thru 10.15.2007 - An upgrade on the Banner and Vision systems will begin on Friday, 10.12 at 7:00 p.m. and will be completed by Monday, 10.15 at 7:00 a.m. During this time, Banner and Vision will be unavailable.

Update 10.9.2007 - 3:55 p.m. - All systems are being reset and should begin functioning normally within the next few minutes.

Update 10.9.2007 - 3:30 p.m. - We experienced an outage of network services in our main network switch. This has been traced to a component of the switch and is now being repaired. Most areas may now have network connectivity, however, some areas may experience interruptions in service. We will post an update when the component is completely repaired and fully functional.

Update 10.1.2007 - The interruption of service for the guardian.oru.edu proxy has been remedied. The ORU student network was restored to service Saturday evening and is now fully functional.

Update 9.28.2007 - 11:35 p.m. - The ORU student network interruption has been identified as a failure of our third party service of guardian.oru.edu. Efforts are underway to provide a work-around for students until our vendor can correct their problem.

Update 9.28.2007 - 9:50 p.m. - We are experiencing an interruption to Internet service for the ORU student network. We are working on the problem and hope to restore service as quickly as possible.

Update 9.26.2007 - 11:45 a.m.- Services for iFolder and GroupWise have been restored

Update 9.26.2007 - 11:00 a.m. - Maintenance will be done on two of the application servers during the 11:00 Chapel hour. iFolder and one GroupWise post office will have interruptions in service.

Update 9.26.2007. - 6:00 a.m. - Phone service repairs have been completed and phone service is restored.

Update 9.26.2007. - 1:00 a.m. - We are experiencing a service interruption on inbound telephone calls to ORU. The problem is being worked on, and service will be restored as quickly as possible.

Update 9.19.2007. - 9:45 a.m. - iFolder services have been restored.

Update 9.19.2007 - 9:30 a.m. - We are experiencing an interruption in service for iFolder. The problem is being worked on and service should be restored in a short time.

Update 9.13.2007 for 9.14.2007 and 9.16.2007 - Maintenance has been scheduled for the Portal Production Server on Friday, 9.14, at 2:00 a.m., for approximately 1 1/2 to 2 hours. It is also scheduled on Sunday, 9.16, at 1:00 a.m. for approximately 6 hours. This will effect the Academic Department web pages, Eportfolio and the Oral Roberts Ministry pages.

Update 9.5.2007 for 9.7.2007 - The scheduled Fiber Relocation by Cox Cable has been canceled.

Update 9.5.2007 - We will be doing hardware maintenance on the iFolder server today from 11:00 a.m. until 12:00 p.m. We are using the Chapel hour to keep interruptions to a minimum.

Update 9.5.2007 - Voice Mail services were restored at CityPlex at 5:15 p.m. Tuesday, September 4th.

Update 9.4.2007 for 9.7.2007 - The following was posted by Cox Cable for Friday from 12:01a.m. until 3:00a.m.:

Scope: All Tulsa OneNet customers served by Cox Communications, including Claremore Hub, Univ. of OK, Ark State Univ., Oral Roberts Univ., NEO Broken Arrow, Owasso PS, Tulsa PS, Union PS, Sapulpa PS

Reason: Fiber Relocation

Description: Cox must relocate aerial fiber path to underground path for memorial construction work in downtown Tulsa. Outage is expected to last for three hours while fiber is being spliced.

Update 9.4.2007 - A problem has occurred on the telephone switch at Cityplex. Voice mail for Cityplex is currently down. This will be serviced today, so please check back here for updates.

Update 8.31.2007 - We will be doing maintenance on the iFolder server beginning at 11:00 a.m. this morning. Estimated interruption will be 1 hour.

Update 8.24.2007-4:12 p.m. - We are experiencing a problem with one of our GroupWise PostOffices. We are working on it now. It should be back up shortly.

Update 8.24.2007 for 8.27.2007 - We will be performing additional maintenance on the iFolder server. This will necessitate an interruption beginning at 5:00 a.m. on Monday. We do not anticipate the interruption to be more than one hour.

Update 8.24.2007 - Banner systems will be unavailable tonight from 8:00 p.m. until Saturday at 12:00 p.m. This is an upgrade to the system.

Update 8.22.2007 for 8.24.2007 - Technicians from Dell will be coming back in to perform more maintenance on the iFolder application server on Friday the 24th during the chapel hour. This will necessitate a one hour interruption in service. iFolder is currently operating normally.

Update 8.22.2007 - We will be using the Chapel Hour (11:00 to 12:00) today for maintenance on the iFolder application server. As iFolder is designed, you will have access to your files on your local computer. As iFolder is placed back in service, all your updates will synchronize.

Update 8.20.2007 - 8:49 - We are currently working on a problem with Banner access. Server 137 is not accessible at this time, however Server 138 is funtional. If you expereince difficulty accessing 137, please use 138.

Update 8.17.2007 - 1:24 p.m. - We have experienced a problem with our GroupWise primary domain. This has led to issues with Entourage Email application for Macs and sending communications through GoldMine. These services will be reinstated this evening after the necessary maintenance is completed. We are scheduling the maintenance to correct the problem for 10:00 p.m. until 12:00 a.m. tonight. Mac users will be able to reach their email thru GroupWise.

Update 08.17.2007 - We will be preforming more diagnostics and maintenance on the iFolder server between 5:00 and 7:00 a.m. Services will be interrupted during that time.

Update 08.16.2007- Warning - Recently there has been a surge of fake e-card notifications flooding our email service. These emails carry either viruses or Trojans that carry viruses. When opened, the "link" unleashes the virus. They are even masquerading as the legitimate card companies. If you receive an e-Card from someone you don't know or if the sender is generic, such as "your friend" or "your classmate", please do not open the email. Please delete it without opening it.

Update 08.16.2007 - 6:30 a.m. - iFolder will be interrupted for routine maintenance. Downtime is expected to be less than 30 minutes.

Update 08.14.2007 - 12:06 p.m. - Email services have been restored.

Update 08.14.2007 - 11:14 a.m. - We are doing an Emergency Repair on the email system. Email will be down for approximately 1 Hour.

Update 08.10.2007 - 9:50 a.m. - Banner Applications have been restored.

Update 08.10.2007 - 9:20 a.m. We have experienced an interruption in Banner Applications. The problem is being evaluated currently. We will post updates as we can.

Update 08.09.2007 - This morning I.T. performed diagnostic testing on our Staff iFolder server. The interruption in service lasted from 6:30 a.m. until 7:26 a.m. All services have been restored.

Update 08.07.2007 - 1:30am - System maintenance has been completed and those systems affected have been successfully tested. Everything appears to be working normally. We will continue monitoring and will observe as system usage increases with the start of the normal work day.

Update 08.06.2007 - 6pm - We experienced some database corruption and a system failure at the end of the day today. Emergency maintenance will continue through the night to correct these issues and insure our systems remain up and running. Users may experience some limited system outages during this time as individual systems are worked on. Our expectation is that these efforts will correct the problems seen.

Update 08.06.2007 - The maintenance on our SAN during last weekend went very well. Considering the magnitude of the operation there have been very few problems. There has been some intermittent slowness in some applications. We are working on that issue at this time. There are also some problems associating the GroupWise accounts on some of our new Novell accounts. This is requiring a backup and rebuild. This should be corrected by tomorrow.

Update 08.01.2007 - One of our GroupWise post offices has been temporarily interrupted during routine maintenance. Services should be restored within a few minutes.

Update 07.31.2007 - Information for Friday and Saturday, August 3rd and 4th. Engineers from Dell will be here updating a major piece of equipment in our network operations center. From 5:30 p.m. Friday until Saturday evening there may be intermittent interruptions in various services. We apologize for any inconvenience and will try to keep interruptions to a minimum.

Update 07.11.2007 - World wide, there has been a noticeable increase in the amount of spam in recent months. To address our growing challenge with Spam, we are implementing a new Spam filtering software package. This new system is called BARRACUDA, and in the very near future it should improve and enhance your email experience. This gives us a tool to better manage our email system while at the same time giving you, our users, a great deal of control over your own email. We hope to have this fully functional before the start of the Fall semester. This new software should do a better job of filtering out a large majority of the spam we have been getting while at the same time give you the option of creating your own "white list" so that important emails don't get snagged by the filter. We will have more detailed information about this in a later update.

Update 07.02.2007 - 4:30 p.m. All systems that were experiencing problems earlier today are functioning normally now. We have traced the problem back to our backup system and repairs have been addressed.

Update 07.02.2007 - 10:40 a.m. We are continuing to experience problems with several services. We have discovered that the problem lies a layer deeper than our Banner Database server, therefore, other services have been effected. We are working on the problem and expect it to be resolved shortly. Thank you for your patience.

Update 07.02.2007 - 10:10 a.m. Banner Database server has been rebooted. Everything is currently running as normal.

Update 07.02.2007 - 9:45 a.m. We are experiencing a problem with our Banner Database. We are working on the issue and hope to have it resolved quickly.

Update 06.27.2007 - Due to a failure to ntsrv138, some of you may be disconnected from BANNER today at 3pm. If this happens, please use http://ntsrv137.oru.edu:7780 to log into BANNER until we get the situation resolved.

Update 06.27.2007 - Due to a major system upgrade both the Vision System and the Banner System will be unavailable from 6:00 p.m. Friday, June 29th until 7:00 a.m. Monday, July 2nd.

Update 06.20.2007 - This has been postponed. As soon as a date is set we will update this entry. Engineers from Dell will be here updating a major piece of equipment in our network operations center. From 8:00 a.m. until midnight there may be intermittent interruptions in various services. We apologize for any inconvenience and will try to keep interruptions to a minimum.

Update 06.14.2007 - 5:03 p.m. Email services have been restored. There may be delays in receiving mail due to the backlog that accumulated. We are expecting everything to be back to "on time" service by Friday morning. There may be some difficulty logging into http://mail.oru.edu for a few hours while changes replicate thru the system.

Update 06.14.2007 - 3:53 p.m. Update to Email problems. We are aware that at this time, email is not going out from ORU and is not coming into ORU from off campus. Also, there is no communication between our local email post offices so you may be able to communicate with some subscribers on campus but not to others. Again, this is being repaired and this page will be updated as soon as there is more information.

Update 06.14.2007 - Routine maintenance will be done on uxsrv16 and uxsrv15 this evening. This will make the Partner Database, Vision and Banner unavailable from 7:30 p.m. until 1:30 a.m.

Update 06.14.2007 - We have observed a problem with Adobe Reader automatic updates. Some installations fail to work after an update from Adobe has been installed. If you experience issues when trying to read PDF's, please call the help desk at x6315 for help in repairing adobe reader.

Update 06.14.2007 - Between 1:00 and 2:30 p.m. we had in interruption in our phone service for calls going off campus. Some as of yet undefined problem occurred with EasyTel. The problem has been fixed and phone service is restored.

Update 06.14.2007 - We have experienced a critical hardware failure on one of our email servers. Webmail and any creation of new email accounts will be interrupted until the server can be repaired. We apologize for any inconvenience and hope to restore services later today.

Update 06.13.2007 - Thursday, June 14 at 9:00 a.m., American Electric Power (AEP) will be replacing a damaged high voltage vault lid in the construction area on 81st Street. As a precaution, we are asking that all computer equipment at your desk and any network printers in your department be shutoff and unplugged by 8:45 a.m. The schedule will be to plug everything back in at 9:45 a.m. We are sorry for the inconvenience, but if there are power surges during this repair, equipment left plugged in could be damaged even with surge protectors.

Update 06.11.2007 - The Partner data base will be unavailable on Tuesday, June 12, from 8:30 p.m. until 11:30 p.m. for scheduled maintenance.

Update 05.24.2007 - There will be scheduled maintenance on the iFolder server at 11:00 a.m. Down time is expected to be minimal. Very little interruption in service is expected.

Update 05.22.2007 - An incident occurred in a switch closet at approximately 10:30 a.m. Some network services were temporarily interrupted. The problem has been found and resolved.

Update 05.15.2007 - Banner is back up now. As expected it was only down for approximately 5 minutes.

Update 05.15.2007 - We are experiencing a problem with the Banner data base. We will be shutting down the Banner system for a reboot at 10:30 a.m. This should only take approximately 5 minutes.

Update 05.11.2007 - Due to a cut in a cable at 81st and Delaware our external Internet Service has been interrupted. They hope to have it repaired later today. Internal Web Pages are still available.

Update 05.07.2007 - Due to a large number of power fluctuations during the recent lightening strikes we have been receiving many calls about phone outages. Please have someone in your department check all the phones to verify that they are working. If they are not working please call x7612 and report the lines that do not have a dial tone. We are working on this problem but it may take some time to repair all the problems. Thank you for your cooperation and patience.

Update 04.16.2007 - We have detected some activities attempting to access certain servers from outside our network. To prevent any incidents, we have closed SSH access to the following servers
Lxsrv9
Lxsrv36
Lxsrv46
Lxsrv56.
We do not believe this should impact anyone outside of IT, but if you are affected, please contact the Help Desk and let us know.

Update 04.16.2007 Kronos Alert - There is currently a Java update that may "pop up" at the bottom of your screen. If this update is applied, Kronos will not work properly. If you have installed this update and are having difficulty with Kronos, please call the HelpDesk for information about removing the update.

Update 04.11.2007 - iFolder will be down beginning at 11:00 a.m. for approximately 45 minutes for hardware maintenance.

Update 04.04.2007 Office 2007/2003 Conversion Utility The utility to make it possible for those with Office 2003 to open documents produced in Office 2007 has been pushed out to all ORU computers that are accessing the network. It should install without interruptions.

Update 03.29.2007 GroupWise issue. One of our GroupWise post offices will be down today beginning at approximately 4:30 p.m. to do a hardware repair. This should take about 1 hour. During that time, some users will not be able to log in to GroupWise or send/receive mail. We are sorry for the inconvenience.

Update 03.23.2007 VPN to RDS issue. 2:00 a.m. Issue resolved. Login to RDS should be working.

Update 03.22.2007 VPN to RDS issue. 10:00 a.m. The network and programming team have continued their efforts to resolve this issue. A solution has not been found at this time.

Update 03.21.2007 VPN to RDS issue. Currently there is a problem using VPN to gain access to RDS. We are working on it and will post any updates thru the day tomorrow until the issue is resolved.

Update 03.20.2007 Equipment Maintenance Internet will not be available in Francis for approximately 1 hour beginning at 11:30 a.m

Update 03.20.2007 Eagle Card System update The Eagle Card Center will be updating their card software on Tuesday, March 20. During this time there will be limited availability. The following will be unavailable on Tuesday:

Please contact the Eagle Card Center at extension 7256 if you have any questions.

Update: 03.08.2007 Daylight Savings Time As you know, Daylight Savings Time will occur ahead of schedule this year. We are currently patching all the servers with updates from Microsoft in order to prepare for this. Beginning later this afternoon, we will begin running a utility to update the Groupwise calendar. This should resolve the majority of the potential issues.

Any lingering problems should be eliminated after the date the Daylight Savings Time was originally set to change. The I.T. Department suggest that you take a moment and look over your appointments from March 11th until April 1st. Check them on Monday after the change and correct them if necessary.

Update: 02.26.2007 Last week's IT Roundtable Discussion featured a follow-up on the Windows Vista and Office 2007 testing that various Academic and Administrative departments had been doing. From this input, we will be putting together an overall implementation strategy for Fall 2007. Departments were asked to evaluate all software they currently depend on to determine if it will work under Vista. This will be discussed in the March IT Roundtable. Also discussed was the overall need for establishing a policy for space limits on network server shares for departments. Departments were asked to evaluate how much space they feel they need, and this input will be used in next months meeting to help formulate a policy.

Update: 02.19.2007 Two seminars were held on iFolder and Groupwise Tricks and Tips on February 13, 2006 and February 16, 2006. The seminars covered various information regarding Groupwise, and gave an overview and understanding of features of iFolder. See the February 2007 Training Seminar FAQ for the questions and answers discussed during these events!

Archives

Undergrad Programs Graduate Programs University Catalog Course Syllabi Distance Education ePortfolio	Academic Affairs eAcademy Programs & Institutes Registrar Resources Majors & Degrees

Undergraduate Admissions Graduate Admissions Financial Aid	Campus Visits Registrar ORU Online Community

What We're About Founder Board of Trustees Map & Directions Live Webcam Accreditation Diversity Institutional Research	Virtual Tour ORU Quick Facts Financial Information Affiliated Institutions Employment Opportunities Weather Contact Us ORU Bookstore

Alumni Board Excellence Magazine Make a Gift Nominate Alumnus	Resources Annual Fund Alumni Online Community Contact Us

Gift Planning Home Donor Stories Create Your Plan Meet the Staff Finance News	Reading Room Donor eNewsletter ORU Vision Opportunities to Support Give Now

Academic Resources Campus Resources Student Resources Calendar of Events Entertainment Athletics Spirit Program	Intramurals Student Health Services Student Jobs ORU Worship Outreach Commuters Face Place ORU Bookstore

Future Students Current Students Alumni Faculty Staff	Employers Ministers Supporters Parents Visitors